Return and Refund Policy for Gold and Diamond Jewelry
At Jewelssy, we understand that sometimes a purchase may not meet your expectations. That’s why we offer a hassle-free return and refund policy for our gold and diamond jewelry.
30-Day Return Policy
We want you to be fully satisfied with your purchase. If for any reason you are not, you have 30 days from the date of purchase to return your item. To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in the original packaging.
Exclusions
Please note that certain items are exempt from our return policy. Perishable goods, such as food or flowers, cannot be returned. Additionally, intimate or sanitary products, hazardous materials, and flammable liquids or gases are non-returnable.
Partial Refunds
In some cases, only partial refunds can be granted. This applies to items that show obvious signs of use or items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error. Any item returned more than 30 days after delivery is also subject to a partial refund.
Refund Process
Once we receive your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and the credit will be automatically applied to your original method of payment within a certain number of days.
If you haven’t received your refund yet, please first check your bank account. Then, contact your credit card company and your bank. There may be processing time involved before the refund is officially posted. If you have followed these steps and still haven’t received your refund, please reach out to us at sales@jewelssy.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at sales@jewelssy.com and ship your item to our address: Rameswara Waterview, Block15, Flat1c, Bishnupur, Rajarhat, Bishnupur, Kolkata, 700135, West Bengal.
Gift Returns
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will issue a refund to the gift giver and they will be notified of your return.
Shipping Returns
To return your product, please mail it to our address: Rameswara Waterview, Block15, Flat1c, Bishnupur, Rajarhat, Bishnupur, Kolkata, 700135, West Bengal. You are responsible for the cost of shipping for returning the item. Please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you have any further questions regarding our return and refund policy, please don’t hesitate to contact us at sales@jewelssy.com. We are here to assist you.
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Contact Us
Rameswara Waterview,
Block15, Flat1c,Bishnupur, Rajarhat,
Kolkata, 700135, West Bengal
Phone: +91-9007478088
Email: sales@jewelssy.com